Billing

To access the billing section:

  1. Click your workspace logo in the top-left corner.

  2. Select Settings from the menu, then click Billing.


From the billing settings you are able to:

  • View your current plan details

  • Manage invoices, billing address, and payment methods

  • Cancel your subscription

Plans

Refer to the pricing page for the latest details on pricing plans.

Billing frequency

Customers are billed for the number of active users within the workspace. Active users can be viewed from Settings → Users, every user that is not suspended or a pending invite is counted towards the seat total.

All roles count equally: admins, editors, viewers, and guests each consume a seat once they have signed in. There is no separate read-only or guest pricing. If you need a large audience to read documents without consuming seats, publish them with a public share link instead.

Monthly billing

Your account is charged on a monthly basis for the number of unsuspended users in any role on your workspace.

Annual billing

When you upgrade to a yearly plan you will be charged for the total number of active users in your workspace at that time. This establishes your subscription date and billing cycle.

Adding users during the year that results in a plan change will result in a pro-rated charge applied on the next monthly billing cycle, which is tied to your annual plan’s start date.

Management

Change payment method

You can update the card details on file at any time from the Change payment details button on this screen. You will be asked to re-enter the card details in full.

Controls are also available to change or add a billing address and billing email to receive receipts and invoices.

Cancel subscription

Workspace admins can cancel a subscription directly from the billing page. Cancelation will apply at the end of the current term, and cancelations are only accepted through this screen rather than over email.

Once the term ends the workspace becomes read-only: members can still sign in, read, search, and export documents, but cannot create or edit content until a payment method is added again. Nothing is deleted and no further charges are made.

Data deletion

If you would like to remove data as part of cancelation the ability to permanently delete all data is provided under Settings → Details at the bottom of the page. This control will only be available after canceling your subscription.

By default data is retained for a minimum of one year post-cancelation.

Discounts

Non-profit

A 30% discount is available for non-profit organizations - in order to qualify please contact hello@getoutline.com with proof of your non-profit designation as provided by your local government body.

Eligibility is determined at our sole discretion. We reserve the right to approve or deny access to this discount program at any time, for any reason.

Education

Outline is designed for teams to collaborate. A 30% discount is available for groups within educational institutions at all levels - high schools, colleges, and high-level educational institutions are all welcome to apply.

Email hello@getoutline.com from your .edu or equivalent address to apply.

FAQ

How can I switch between Monthly and Yearly billing

Please contact support, hello@getoutline.com - we can assist with this change.

How can I pay with bank transfer / ACH

For annual payment we are able to facilitate ACH payment, please contact support at hello@getoutline.com.

Do viewers and guests count as seats

Yes. Every user who can sign in consumes a seat regardless of role. To give people read-only access without a seat, share documents or collections through public links.

Why is my invoice higher than my plan price

The workspace most likely moved to a larger plan during the previous billing period after more users were added. The invoice includes the pro-rated difference for that time alongside the charge for the period ahead. Check Settings → Users for the current active count; suspending users brings the plan back down on the next invoice.

My card was declined, what happens next

Payment is retried automatically. Update the card from Settings → Billing and any outstanding amount is charged as soon as the new card is saved. If payment continues to fail the workspace eventually becomes read-only until it is resolved.

What happens when the free trial ends

New workspaces have a 30 day trial. When it ends the workspace becomes read-only until a payment method is added. Documents remain accessible and can be exported at any time.